A Job That Counts!

With us, you contribute to a well-functioning society for the public and businesses.

About the Job

Service of process means that we ensure the receipt of process documents from one or more of the Enforcement Authority's operational processes. This is crucial for the recipient's ability to assert their rights.

Your tasks involve visiting customers independently. You often drive to the customer's home or workplace. Your customer visits involve delivering and serving a document. The documents may include applications, enforcement orders, or debt restructuring decisions, among others. The role also includes administrative tasks in the office, such as phone contacts to prepare for customer visits and follow-up work to finalize your cases.

You are part of a section that collectively takes responsibility for results, planning, and workload distribution. This is done in dialogue with the section manager, who supports you and the workgroup in achieving the section's goals. To provide the best conditions for customer meetings, there are regularly scheduled working hours in the evenings and on weekends.

Everyone working at the Enforcement Authority contributes to the fight against crime. Your tasks include identifying and preventing attempts at criminal activity and notifying other authorities of suspected crimes. As a case officer, you may, for example, alert other authorities that a person is receiving benefits on incorrect grounds. This can result in you helping to stop incorrect payments from the welfare system.

The place of employment is Karlstad.

About You

As an employee at the Enforcement Authority, you are expected to live up to our employee policy (https://www.kronofogden.se/jobba-hos-oss/medarbetarpolicy). You take initiative, are engaged, and take responsibility for achieving goals. You contribute to the development of the organization and help your colleagues succeed. You meet others with respect, kindness, and actively listen to others, showing a positive attitude.

You work goal-oriented, demonstrate decisiveness, and focus on what needs to be achieved. You are stable and trustworthy in meetings with people in vulnerable situations. You find it easy to communicate and educate in meetings with customers. You have an analytical ability that allows you to see connections and find the most effective solution. You adapt to the conditions and changes that occur.

Your Qualifications:

• final grades from upper secondary education
• driver's license for a car with a manual transmission
• good command of Swedish.

It is desirable that you have current experience working in a service profession where you have answered questions and conveyed information concisely and pedagogically in direct customer meetings. It is also desirable that you have current experience working in administrative systems.

About Us

The Enforcement Authority is a government agency with an important mission. We work closely with people in vulnerable situations. We help those who have not been paid and guide those who need to pay. We provide citizens and businesses with information and good service so they can make long-term and sustainable decisions. This requires knowledge, decisiveness, care, and courage. We contribute to a well-functioning society for the public and businesses – a society where debts and other claims are established and collected in a legally secure manner.

With us, you can expect challenging tasks that are also developing for you. When you leave work at the end of the day, you can be sure that you have done something that truly counts – both for others and for yourself.

Good to Know

The employment is permanent and begins with a six-month probationary period. You will be employed as a process server. Working hours are distributed during the day, evenings, and weekends. The Enforcement Authority offers the possibility of remote work by agreement with the employer.

Working in the government means that you follow the state value framework. There are also special requirements for judgment, security awareness, and compliance with applicable laws. We ask questions during the interview about any previous criminal activity and shortcomings in previous employment. For final candidates, these questions are also posed to references. We also obtain information about debts registered with the Enforcement Authority, bankruptcy, and business prohibitions. The information obtained is weighed in the overall assessment of your suitability for the position.

Employment with us may involve placement in a security class. A security review with a background check according to the Security Protection Act (2018:585) may therefore be conducted before a hiring decision. For some of our tasks in security class, Swedish citizenship is required.

When you apply, please attach your CV. We do not use cover letters in our recruitment process, so do not include one in your application.

Get to know us better by following us on LinkedIn and visiting our website (https://kronofogden.se/jobba-hos-oss).

Welcome with your application by 2025-04-02!

We collaborate with the Swedish Tax Agency in our recruitment, which means that the Tax Agency's HR department will handle your application.

The Enforcement Authority uses the state framework agreement for advertising mediation. We kindly ask for no calls from advertising mediators or salespeople.